We have a set of our focus area to ensure your security and serve you with the  most efficient  solution.

Focus Areas

  • Periodically Assessment
  • Defining and Adhering Right Processes
  • Man Power and Resource Fulfillment
  • Training
  • Strong Customer Feedback Support
  • Robust HR Policies
  • Billing & Payment Cycle
  • Strategic Sales & Marketing
  • Zero Tolerance Compliances
  • 24×7 Support Modal

Periodically Assesssment


We have a strategy in place to deliver the best services to our Customers across the sectors. Experts from our Operations Team understand the Customer’s pain areas and visit to the Business Premises  for the assessment of Security Needs. Basis  their assessment and analysis, our team recommends the best suited solution for the Services. They observe the premises from all security angles and come up with the holistic approach of solution. They analyze the number of Security Man Power Requirement along with the CCTV Installation possibilities, Human Scanners Possibilities, Any Alarm or Signaling Systems requirement, Highlight Infra Gaps  (If they find any) which could be the reason of Security threat in future.

Defining and Adhering Right Processes


Our team also assist or raise a request in process change wherever required in terms of Security Operations within Customer’s premises. We believe in building and implementing the right processes as per the Customer’s need. We put all our efforts in following the defined processes. This enables RPSS as the best service provider in Industry. We able to fulfill any gaps found in Security Operations by sticking to the defined processes.

Man Power and Resource Fulfillment


RPSS’s Recruitment Team dedicatedly works on finding and hiring the trained and skilled Man Power. We have created a pool of skilled Security Personals  which are ready to be deployed to our Customer’s premises in short span of time after  winning the Client Contract. Even after deployment, we make sure to overcome the short fall of Man Power by assigning and deploying the relievers in correct ratio with the number of deployed Security Guards. Our Onsite Managers / Officers are responsible for managing the Man Power shortfall. We never compromise with the quality of Security Personal since it is a matter for our Customer’s security

Training


We focus to hire the certified security personals from PSARA Registered Training Institute. In any case, if we are not able to get the PSARA trained resource, we train them in-house. We have our own team of trainers who are retired from Army/Navy/Air Force Services. We enable them with the right equipment and  processes to provide the best training to our Security Personals before deployment to the Customer’s site. We have a separate set of customized training modules for each type of Industry where we provide the services. 40 Hours of crash course training (specific to the industry) is mandatory for all the Security Personals who joins us.

Our Major Training Areas:

  • Process Setup for the Customer
  • Reporting Process
  • Roles and Duty Responsbiltiy
  • Bahviour and Body Langaute
  • Process Setup for the Customer
  • Strong Customer Feedback System


    RPSS works with the ‘Customer Centric Mindset’ approach. We are very open to hear the feedback from our customers. We have robust feedback management process which enables us to solve the end consumer’s pain areas in Security related matters. We appreciate all kind of ‘Positive’, ‘Negative’ or ‘Neutral’ feedbacks from our Clients. All the ‘Positive’ feedbacks motivate us to do better and keep our team charged up to deliver the best services. Basis the ‘Positive’ feedbacks, we provide recognition and rewards to our Operations Team and Marketing Team, hence that motivates them to always be on their toes to provide satisfactory services. All the ‘Negative’ feedbacks allow us to retrospect on our service model, operating methods and human errors. We list out the ‘Negative’ feedbacks and take out the necessary action plan out of that and then implement the actions to overcome the gaps. We do this exercise extensively and very often. By doing this, our customers trust get more strengthen on us and we as a Company keeps getting matured and more service oriented. All the ‘Neutral’ feedbacks allow my Operations Team to think what ‘Value Add’ they can do for the end consumers apart from the traditional services.

    Robust HR Policies


    We focus to hire the certified security personals from PSARA Registered Training Institute. In any case, if we are not able to get the PSARA trained resource, we train them in-house. We have our own team of trainers who are retired from Army/Navy/Air Force Services. We enable them with the right equipment and  processes to provide the best training to our Security Personals before deployment to the Customer’s site. We have a separate set of customized training modules for each type of Industry where we provide the services. 40 Hours of crash course training (specific to the industry) is mandatory for all the Security Personals who joins us.

    Billing and Payment Cycle


    RPSS follows the stringent Billing and Payment Policy. Being many years serving to the various industries we have  seen and faced the delayed payment challenges. Sometimes we overcome with that with the help of RPSS In-House Funding Scheme where we pay to our employees and staff on-time irrespective of the payment clearance from Client.  But at times, delayed payment becomes unmanaged   when it goes beyond to the RPSS In-House Funding Scheme which results in the  bad Service Delivery Quality or Contract Termination, or Other Operational & Compliance Challenges. To avoid such incidents and keep offering our best services, we propose the RPSS Billing & Payment Policy to our Customers and get their  concurrence on the same . With the quality we serve, the dedication and hard work of Operations team and entire management who makes these operations smoother, we deserve the on-time payments. As per our Billing & Payment Policy, we recommend to our Operations team to get the Attendance Approved from Client and have the formal approval on Invoice Amount by 2nd of Every month. By 4th of Every month Invoice are raised to Client. Client should make the payment on or before 10th of every month. By following this policy, our on-ground staff gets the salary on-time and they stay with us for a long term and perform their best duties

    Strategic Sales & Marketing


    RPSS has setup the goals for Short Term, Middle Term and Long Term for the Business Expansions across the industries and Sectors in PAN India. We have a dedicated strategy for each goal. Our Business Development Managers and Client relationship Managers work with the time boxed Business Strategy Model.

    Zero Tolerance Compliances


    In the Security Service Industry, adhering to the all type of Statuary and Labor law compliances is critical and essential. RPSS takes the compliances as an upmost priority. We have an internal audit team who makes sure that all the necessary compliances are being taken care by do the periodic in-house Audits.  The team prepares the audit report and highlights the gaps if found any. Respective department consider the audit feedbacks and builds the quick action plan to overcome the issues. We conduct a quarterly governance meeting with Audit team and all the head of functions and review the Compliance process thoroughly. We have a process to sustain on the Compliance Adherence so that we never get into a situation where company stands faulty in following the Compliances. We are registered with following Compliances

    • GST Registered – Filling GST Returns on time
    • PF Registered –  All of our security personals who are eligible for PF deduction, adhere to PF Scheme deduction and Company pays the PF Challans by 15th of every month for previous month’s salary
    • ESI Registered – All of our security personals who are eligible for ESI deduction, adhere to ESI Scheme deduction and Company pays the ESI Challans by 15th of every month for previous month’s salary

    24×7 Support Model


      RPSS has setup a support model which works 24×7 and help our customers in their need. We are always reachable on our Control room Numbers where support team actively acknowledges the queries raised and resolve the same within defined Turn Around Time (TAT). Our Support Numbers are –8750037477 , 8076575311, . Our support team always gets the local connect with the respective near by Police Station, Fire Station and Hospital for any prompt support (in case of any emergency situation)